PRIVACY POLICY
YOUR PERSONAL INFORMATION
This privacy policy explains how we collect and process your personal data. Personal data, or personal information, means any information about an individual from which that person can be identified. This includes information that you tell us, what we learn from you, and the choices you make about the marketing you want us to send to you. This policy explains how we do this, what your rights are, and how the law protects you.
CHANGES TO DATA LAW PROTECTION
SHS Handling Solutions Ltd is committed to protecting your personal information and complying with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025.
This Privacy Policy was last updated on 8th June 2026. We review this policy regularly and may update it from time to time to reflect changes in legislation, regulatory guidance, or our business operations. The latest version will always be available on our website.
1. WHO WE ARE AND HOW YOU CAN CONTACT US
We are SHS Handling Solutions® Ltd. Our registered office is at SHS Handling Solutions®, Elevation House, Unit C, Tingwick Road Industrial Park, Buckingham, MK18 1SU.
You can contact us by email at privacy@shs-handling.com or by calling us on 0800 619 0800. If you need to, you can write to us at the address above.
Our representative for all queries in relation to this policy and your data protection rights is Yarl Dunn.
When we refer to our website, we mean https://www.shshandlingsolutions.com/.
2. WHERE WE COLLECT YOUR PERSONAL INFORMATION FROM
We may collect personal information about you in the following ways:
Data you give to us:
- When you purchase goods from us
- When you talk to us on the phone or in person
- When you use our website, web chat or WhatsApp
- When you submit a request or enquiry via our online forms
- In emails or letters
- When you take part in our competitions or promotions
- When you provide feedback
Data we collect when you use our services:
- Payment and transaction data
- Profile and usage data, including information collected through cookies and similar technologies when you use our website. This may include device, browser, IP address, pages visited and usage behaviour (see Cookies Policy for more detail)
Data from third parties:
- Companies that introduce you to us
- Marketing and lead generating partners
- Agents working on our behalf (including recruitment agencies)
- Public Information sources
Third Party Processors:
Our carefully selected partners and service providers may process personal information about you on our behalf including digital marketing service providers such as Skill & Fire Ltd.
3. DATA WE COLLECT ABOUT YOU
We may collect, use, store and transfer different types of personal data, including:
Identity data – name.
Contact data – billing address, delivery address, email address or telephone numbers.
Financial data – bank account and payment card details.
Transaction data – details about payments to and from you and other details of products and services you have purchased from us.
Technical data – internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
Profile data – your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage data – information about how you use our website, products and services.
Marketing and communications data – your preferences in receiving marketing from us and our third parties and your communication preferences.
We do not collect any special categories of personal data about you. This includes details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
4. HOW WE USE YOUR PERSONAL INFORMATION
Your privacy is protected by law.
We will only use personal information where we have a lawful basis to do so under the UK data protection law.
In some circumstances we can use your personal information if it is in our legitimate interest to do so, provided that we have told you what that legitimate interest is. A legitimate interest is when we have a business or commercial reason to use your information which, when balanced against your rights, is justifiable. If we are relying on our legitimate interests, we have set that out in the table below.
Automated Tools and Business Systems
As part of our business operations, we may use customer relationship management (CRM) systems, marketing automation platforms, analytics tools and other business technologies to help manage customer relationships, improve our services, administer communications and support marketing activities. These systems assist our decision-making processes but are not used to make solely automated decisions that produce legal or similarly significant effects on individuals.
| What we use your personal information for | What personal information we collect | Our legal grounds for processing | Our legitimate interests (if applicable) |
| To register you as a new customer |
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| To process and deliver your order |
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| Being efficient about how we fulfil our legal and contractual duties. |
| To manage payments or collect and recover money owed to us |
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| To recover any debts owed to us |
| To manage our relationship with you, including notifying you about changes to our terms or privacy notices |
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| To keep our records up to date |
| To enable you to partake in a prize draw, competition or to complete a survey |
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| To study how customers use our services and to grow our business |
| To administer and protect our business and our website |
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| Running our business, provision of administration and IT services, network security |
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
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| To study how customers use our services, to develop them, to grow our business and to inform our marketing strategy |
| To use data analytics to improve our website, products / services, marketing, customer relationships and experiences |
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| To define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy |
| To make suggestions and recommendations to you about goods or services that may be of interest to you |
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| To develop our services and grow our business |
5. WHO WE SHARE YOUR PERSONAL INFORMATION WITH
We may share your personal information with any of the following organisations, for the purposes of providing the goods and services which you have requested from us:
- Agents and advisers that we use.
- Operational companies such as delivery couriers.
- External service providers that provide applications/functionality, data processing or IT services to us. For example, we use third parties such as Skill + Fire Limited and sub processors to support us in providing our marketing services and to help provide, run and manage our electronic communication and marketing activities.
We require all organisations who we share your data with to respect the security of your personal data and to treat it in accordance with the law. We do not allow any of our service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. FAILING TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
7. THIRD PARTY LINKS
Our website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice or policy of every website you visit.
8. TRANSFERRING YOUR PERSONAL INFORMATION OUTSIDE THE UK AND EEA
We may transfer your personal data outside the United Kingdom and/or the European Economic Area (EEA). The EEA includes the EU Member States, Iceland, Liechtenstein and Norway.
Where we transfer personal data outside the UK and/or EEA, we will ensure that appropriate safeguards are in place in accordance with applicable data protection law.
We will only transfer personal data outside the UK and/or EEA where:
- You have instructed us to do so;
- It is necessary to comply with a legal duty; or
- It is necessary to use third-party suppliers who support the delivery of our services.
Some of our service providers (for example email, IT, CRM, subscription and payment providers) may process personal data outside the UK and/or EEA.
Where such transfers occur, we ensure appropriate safeguards are in place, which may include:
- Transfers to countries recognised as providing an adequate level of data protection; or
- Use of approved contractual safeguards such as the UK International Data Transfer Agreement (IDTA), the UK Addendum to EU Standard Contractual Clauses, or equivalent EU Standard Contractural Clauses (where applicable).
If you would like further information about the safeguards used for international transfers, please contact us using the details in this policy.
9. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator (including the ICO) of a breach where we are legally required to do so.
10. HOW LONG DO YOU KEEP YOUR PERSONAL INFORMATION
We will keep your personal information for as long as you are our customer.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see below for further information.
11. MARKETING
We may use your personal information to tell you about relevant goods and any upcoming offers.
We will only send marketing communications where permitted by applicable UK data protection and privacy laws, including where we have your consent or another lawful basis for doing so.
You can ask us to stop sending you marketing messages at any time – you just need to contact us, or use the opt-out links on any marketing message sent to you.
We will get your express opt-in consent before we share your personal data with any company other than us for marketing purposes. You can ask a third party company to stop sending you marketing messages at any time, by adjusting your marketing preferences in relation to that company or by using the opt-out links on any marketing message sent to you.
Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of purchasing our goods or any other transaction between you and us.
12. YOUR RIGHTS
You have certain rights which are set out in the law relating to your personal information. The most important rights are set out below.
Getting a copy of the information we hold
You can ask us for a copy of the personal information which we hold about you, by emailing at privacy@shs-handling.com. This is known as a data subject access request.
You will not have to pay a fee to access your personal data, unless we believe that your request is clearly unfounded, repetitive or excessive. In such circumstances we can charge a reasonable fee or refuse to comply with your request.
We will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month and in that case we will notify you and keep you updated.
Telling us if information we hold is incorrect
You have the right to question any information we hold about you that you think is wrong or incomplete. Please contact us at privacy@shs-handling.com if you want to do this and we will take reasonable steps to check its accuracy and, if necessary, correct it.
Telling us if you want us to stop using your personal information
You have the right to:
- object to our use of your personal information (known as the right to object); or
- ask us to delete the personal information (known as the right to erasure); or
- request the restriction of processing; or
- ask us to stop using it of there is no need for us to use it (known as the right to be forgotten).
There may be legal reasons why we need to keep or use your data, which we will tell you if you exercise one of the above rights.
Withdrawing consent
You can withdraw your consent to us using your personal information at any time. Please contact us at privacy@shs-handling.com if you want to withdraw your consent. If you withdraw your consent, we may not be able to provide you with certain products or services.
Request a transfer of data
You may ask us to transfer your personal information to a third party. This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
13. DATA PROTECTION COMPLAINTS
This section relates only to complaints about how we handle your personal data.
General complaints (non-data protection)
If your complaint relates to our products, services,or customer service, please contact:
Email: customerservice@shs-handling.com
Telephone: 0800 619 0800
We aim to acknowledge all general complaints within 3 working days and respond within 15 working days.
Data Protection Complaints Process
If you are unhappy with how we have handled your personal data, you have the right to make a complaint.
We take all complaints relating to personal data seriously and will investigate them fairly, promptly and in accordance with applicable data protection legislation.
How to make a complaint
You can contact us using the following details:
Email: privacy@shs-handling.com
Telephone: 0800 619 0800
Post: SHS Handling Solutions Ltd, Elevation House, Unit C, Tingwick Road Industrial Park, Buckingham, MK18 1SU
Please provide sufficient information to allow us to understand and investigate your concern.
What happens next
We will acknowledge receipt of your complaint within 5 working days.
We will investigate your complaint without undue delay and keep you informed of progress where appropriate.
We aim to provide a full response and resolve complaints within 30 calendar days of receipt. Where this is not possible, we will explain the reasons for the dealy and keep you updated on progress.
We may contact you for further information where necessary to investigate the matter.
Once our investigation is complete, we will explain our findings, any action we intend to take, and your options if you remain dissatisfied.
Escalation
If you are not satisfied with our response, you may request that the matter is reviewed by a senior manager.
Your right to complain to the regulator
You also have the right to complain to the UK data protection regulator, the Information Commissioner’s Office, if you are dissatisfied with the way we have handled your personal information.
Website: https://ico.org.uk/
We would appreciate the opportunity to address your concerns before you contact the ICO.
JUNE 2026